Return Policy

Is it possible to return my order?

Yes, it is possible.

If you are not satisfied with the items you ordered, you have the option of returning them within 30 days of receipt.

In this case, your order must meet the following conditions:

The order still contains all the correct parts, components and the packaging arrived exactly as the product.

Normal handling of the product is evident; breakage due to careless handling is excluded.

Products where hygiene is important are thoroughly cleaned before the return process begins.

The product is found to be defective immediately upon receipt.

We reserve the right to charge the customer for shipping costs.

A return will be processed within 7 business days and if the conditions are met, the return will be officially confirmed within this period.

*We reserve the right to refuse returned items if we suspect the items have been used or damaged through no fault of our own.

How can I return my order?

If your order meets the above conditions, please do the following to start the return process:

Send an email to: Info@eternellemode.ch

Make sure the email includes the following:

Order number

Reason for the return request

Photo of the product in case of breakage

Customer's first name + last name

Address of the customer

We will contact you and give you the return address.

Never send the return to the sender, we will send you the correct address after you ask us for it. You, the customer, are responsible for the return shipping costs.

The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person who enters into a legal transaction for purposes not predominantly related to his or her commercial or professional activity:

CANCELLATION CONDITIONS

Right of Cancellation

The cancellation period is 14 days from the day you or a third party other than the carrier named by you received or accepted the last goods.

Since we work with a fully automated system, orders are fulfilled as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible after receiving the goods.

To exercise your right of withdrawal, you must notify us (Éternelle mode Zürich) by a clear statement (e.g. by email) of your decision to withdraw from this contract. Revocation is complete when we have received the goods. The cost of returning the goods shall be borne by the buyer.

Registration for shipments in transit

Because our goods are shipped from Asia, there may be extended transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you receive the goods and then send them back to us.

Of course, you can inform us of your cancellation in advance. To guarantee you the fastest possible return, we ask you to send us a shipping confirmation.

Consequences of revocation

If you revoke this contract, we must refund all payments we have received from you, except for shipping costs (excluding additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day we receive notice of your revocation of this contract and receipt of the goods. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

***ALL RETURNS WILL BE SHIPPED TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.***