Frequently Asked Questions

Contact

How can I contact TheLondonAttic?
If you have any questions, do not hesitate to contact us; we are happy to help. Our experts are available 7 days a week to answer all your questions.

Contact: info@thelondonattic.com

How long will it take to get a reply?
We always aim to respond to any query within 1-2 hours.

Order & Payment

Will I receive an order confirmation?
You will receive an order confirmation email after placing your order. This email contains the order number, order summary, and shipping address.

How can I cancel my order?
Unfortunately, we cannot change the details of your order after it has been placed, as we process and pack your order as quickly as possible. However, if the item doesn’t fit, you can return it to us for the correct size.

I have entered incorrect address details. Can this be changed?
We cannot change the details of your order after it has been placed, as we process and pack your order quickly. To be safe, please contact our customer service team to discuss potential solutions.

Shipping

Which countries do you ship to?
We ship to the UK.

What are the shipping costs?
All information on shipping times and rates can be found on our Shipping Information page.

How can I track my order?
Once your parcel has been dispatched, we will send you an email with a tracking number. You can use this to check the status of your order and provide additional instructions to the delivery service if necessary.

Returns and Exchanges

What are the return conditions?

Return period: We operate a 30-day return period within which you may return your package without giving any reason. The 30 days start when the parcel is received. Please note that the return must be sent back to us within these 30 days.
Return conditions: All items must be returned in an unworn and unwashed condition, suitable for resale with the labels still attached. Shipping costs will not be refunded.

Where can I find my order number to register my return?
Your order number can be found in the confirmation email you received after placing your order. If you did not receive this email, our customer service team will be happy to assist you.

What should I do if a product is delivered faulty or damaged?
If a product is damaged during shipment or production, please contact us at info@thelondonattic.com with a picture of the issue. Our customer service team will work with you to resolve it as quickly as possible.

Press & Careers

How can I contact you for press enquiries?
For press enquiries, please reach out to us at info@thelondonattic.com.

How can I contact you for questions about my career?
We’re excited to hear about your interest in working with TheLondonAttic! Please send us a message at careers@thelondonattic.com, and we will get back to you as soon as possible.